Return policy

At shadesoutletpro, we strive for complete customer satisfaction. If you're not entirely happy with your purchase, we're here to help.

1. Return Eligibility

  • Items must be returned within 30 days of receipt
  • Products must be unused, in original condition, and with all tags attached
  • Proof of purchase is required for all returns

2. How to Initiate a Return

  • Contact our customer service at ease@sunglassesshop.com to request a return authorization
  • Include your order number and reason for return

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service

4. Refund Processing

  • Refunds will be processed within 7 business days after we receive your return
  • The refund will be issued to the original payment method

5. Refund Timing

  • Bank processing times may cause additional delays (typically 3-10 business days)
  • Factors affecting refund timing include:
    • Your bank's processing policies
    • Weekends and holidays
    • Payment processor verification requirements
    • International transaction processing times (for cross-border payments)

6. Non-Returnable Items

  • Personalized or custom-made products
  • Items marked as "final sale"
  • Opened or used consumable goods

7. Damaged or Defective Items

  • Contact us immediately if you receive a damaged or defective item
  • We may require photographic evidence
  • We'll cover return shipping costs for defective items

8. Exchanges

  • We currently offer refunds rather than direct exchanges
  • To exchange an item, please place a new order after receiving your refund

9. Store Credit Option

  • You may choose to receive store credit instead of a refund
  • Store credit is issued immediately upon approval of your return

10. International Returns

  • International customers are responsible for any customs fees or import taxes
  • Return shipping costs are not refundable for international orders

For any questions about our return policy, please contact us at ease@sunglassesshop.com or visit our website at www.shadesoutletpro.com.

Thank you for shopping with shadesoutletpro!