Shipping policy

At shadesoutletpro, we strive to deliver your orders efficiently and reliably. Please review our shipping policy below for detailed information about our delivery processes.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays)
  • Processing time begins when payment is confirmed
  • During peak seasons, processing may take slightly longer

2. Shipping Methods

  • We partner with reliable carriers including USPS, FedEx, UPS, and DHL
  • Available shipping options will be displayed at checkout
  • Express shipping options available for urgent deliveries

3. Estimated Delivery Times

  • Standard shipping: 7-15 business days after dispatch
  • Express shipping: 3-7 business days after dispatch
  • Delivery times are estimates, not guarantees

4. Shipping Costs

  • Shipping fees are calculated based on package weight and destination
  • Free shipping available for orders meeting minimum purchase requirements
  • Exact shipping costs will be displayed during checkout
  • Additional fees may apply for oversized or heavy items

5. Shipping Destinations

  • We ship to most countries worldwide
  • Available destinations will be displayed during checkout
  • Some restrictions may apply to certain products or regions

6. Address Requirements

  • Customers must provide complete and accurate address details
  • Include full street address, apartment/unit number if applicable
  • Correct postal/zip code is mandatory for successful delivery
  • Incomplete addresses may result in delivery delays or returns

7. Order Tracking

  • All orders include tracking information
  • Tracking number will be emailed once your order ships
  • Allow 24 hours for tracking information to activate

8. Delivery Attempts

  • Most carriers make 1-3 delivery attempts
  • Failed deliveries may be returned to local post office for pickup
  • Unclaimed packages may be returned to sender after 15-30 days

9. Factors Affecting Delivery Times

  • Uncontrollable delays may occur due to:
    • Customs clearance procedures
    • Severe weather conditions
    • Transportation disruptions
    • Public health emergencies (pandemics/outbreaks)
    • Political unrest or natural disasters
    • Remote or hard-to-reach locations
    • Peak holiday seasons
    • Carrier backlogs

10. International Shipping

  • International orders may be subject to customs fees and import taxes
  • These charges are the customer's responsibility
  • We cannot predict or control these fees

11. Undeliverable Packages

  • Packages may be deemed undeliverable due to:
    • Incorrect/insufficient address
    • Customs refusal
    • Security restrictions
  • We will contact you if this occurs

12. Missing Packages

  • Report missing packages within 30 days of shipment date
  • We will initiate an investigation with the carrier
  • Resolution may take 5-15 business days

13. Shipping Insurance

  • All orders include basic carrier insurance
  • Additional insurance available for high-value items
  • Contact us before ordering if you require special insurance

14. Order Changes & Cancellations

  • Order changes/cancellations must be requested within 12 hours of purchase
  • We cannot modify orders once they enter processing

15. Multiple-Package Shipments

  • Large orders may ship in multiple packages
  • You will receive separate tracking numbers if this occurs
  • Packages may arrive on different days

16. Contact Information

  • For shipping inquiries, contact us at: ease@sunglassesshop.com
  • Include your order number in all communications
  • Visit our website: www.shadesoutletpro.com

Thank you for choosing shadesoutletpro. We appreciate your business and will do our best to ensure your order arrives safely and on time.