Return policy

shadesoutletpro is committed to delivering satisfying shopping experiences for customers purchasing clothing, jewelry, eyewear and bags via our official website www.shadesoutletpro.com. This return policy outlines the terms, requirements and procedures for return and refund services. By placing an order on our site, you agree to abide by all clauses within this Return Policy.

1. Eligibility for Return

Return requests must be submitted within 30 calendar days from the date you receive the items. Returns applications submitted beyond this time‑frame will not be accepted.

Items for return must be unused, unwashed, undamaged, with original tags, packaging and accessories intact. This requirement applies to all product categories including clothing, jewelry, eyewear and bags.

Custom‑made, personalized or clearance final‑sale items are non‑returnable and non‑refundable.

2. Non‑Returnable Items

Eyewear for hygiene reasons cannot be returned once the protective seal has been removed.

Damaged items caused by improper use, accidental scratches, man‑made wear‑and‑tear are excluded from return service.

Gift cards and promotional complimentary gifts are not eligible for return or separate refund.

3. Return Application Procedure

Before sending back goods, you must submit a return application via our service email: contactus@lovarene.com. Please state your order number and the items (clothing, jewelry, eyewear or bags) you wish to return.

Our support team will review your application and send you authorized return instructions and the approved return warehouse address shown below. Do not send returns without prior written approval.

Return Warehouse Address:
Name: Lin Liying
Address: 17806 104th Ave
City: Jamaica
State: NY
ZIP Code: 11433
Country: United States
Phone: 9177558928 / (646) 288-0190

4. Condition of Returned Goods

All returned merchandise must be shipped back in original packaging. Clothing should keep original labels; jewelry must come with original pouches; bags shall not bear scratches or stains.

Products that show signs of wear, stains, modification, missing parts will be rejected and shipped back to you at your cost.

5. Shipping Cost for Returns

Customers are responsible for outbound return shipping fees unless the return is caused by our error, such as wrong item shipment or confirmed product quality defects.

Original order shipping charges are non‑refundable even when products are qualified for return refund.

6. Refund Processing Timeline

Once we physically receive and inspect your returned merchandise, we will process your refund within 7 business days.

Refund will be issued back to your original payment method.

7. Potential Delays for Refund Arrival

Actual arrival time of the refund may be delayed and is subject to bank‑related factors. Possible influencing factors include bank processing cycles, credit card statement update schedules, international payment channel audits, payment provider system maintenance and public holidays.

These delays are beyond our control. Please contact your payment issuer directly if you encounter unusually long refund waiting periods.

8. Partial Returns & Exchange Service

Partial return is supported: you may apply for returning part items from one single order.

We do not offer direct exchange service. If you need a different size or style for clothing, jewelry, eyewear or bags, please complete return procedure and place a brand‑new order.

9. Contact for Return‑Related Inquiries

For any questions about return eligibility, application progress or refund status, please email us at contactus@lovarene.com.

Kindly include your order number in your email to accelerate our processing efficiency.